Behind the conceptA self-initiated concept for IT support teams. The starting point is a specific routine: deciding who should own an incoming ticket, rather than promising to resolve every issue.
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The thinking
Automatic assignment has a clear visual sequence: incoming request → assigned teammate. “Less sorting. More supporting.” connects that mechanism to the team’s work without inventing resolution times or numerical savings.
The creative decision
One ticket and one teammate make the mechanism tangible. The light background gives the headline space, and the coral button completes the reading path. Alex and the VPN request are illustrative examples. Assigned does not mean resolved.






















